Terms of Service

Capitalized terms will have the meanings set forth in this section, or in the section where they are first used.

1.1“Access Protocols”means the passwords, access codes, technical specifications, connectivity standards or protocols, or other relevant procedures, as may be necessary to allow Customer or any Authorized Users to access the Baseten Products & Services.

1.2“Authorized User”means each of Customer’s employees, agents, and independent contractors who are authorized to access the Baseten Products & Services pursuant to Customer’s rights under this Agreement.

1.3“Baseten Products & Services”means Baseten’s platform for deploying machine learning models and building and operating applications for machine learning identified in any Order that allows Authorized Users to access certain features and functions through a web interface.

1.4“Customer Content”means any content and information provided or submitted by, or on behalf of, Customer, its Authorized Users or End Users for use with the Services. For the avoidance of doubt, Customer Content includes, without limitation, all Customer Models, Customer Model Output, and any source code, files, software, processes, interfaces, data, text, media or other information provided by or on behalf of Customer or any End User to Baseten for storage, hosting or processing by the Services.

2.1Access.Subject to Customer’s payment of the fees set forth in the Order (“Fees”), Baseten will provide Customer with access to the Baseten Products & Services. On or as soon as reasonably practicable after the Effective Date, Baseten will provide to Customer the necessary passwords, security protocols and policies and network links or connections and Access Protocols to allow Customer and its Authorized Users to access the Baseten Products & Services in accordance with the Access Protocols. Customer will use commercially reasonable efforts to prevent unauthorized access to, or use of, the Baseten Products & Services, and notify Baseten promptly of any such unauthorized access or use known to Customer.

2.2Support Services.Subject to the terms and conditions of this Agreement, Baseten will exercise commercially reasonable efforts to (a) provide support for the use of the Baseten Products & Services to Customer, and (b) keep the Baseten Products & Services operational and available to Customer, in each case in accordance with its standard policies and procedures as set forth athttps://www.baseten.co/service-level-agreement/(as may be updated by Baseten from time to time) (the “SLA”). Customer’s sole remedy, and Baseten’s sole liability, in connection with any breach of the SLA shall be as set forth therein.